Australian Embassy
Serbia, North Macedonia and Montenegro

Visas and migration

For the latest information on Australia's immigration and border arrangements during the COVID-19 outbreak please visit

The best way to find out information about immigration and citizenship is by visiting the Department of Home Affairs website at

If you can’t find the information you are looking for, you can contact the Department of Home Affairs Global Service Centre on +61 2 6196 0196, Monday to Friday 9am to 5pm local time in your country, or via

Biometric Collection Centres

From 19 October 2020, the Department of Home Affairs (the Department) will gradually resume biometrics collection services at the existing biometrics collection locations.

The resumption of biometrics collection services through the Australian Visa Application Centres (AVACs) and Australian Biometrics Collection Centres (ABCCs) will be dependent on in-country COVID-19 restrictions.

In addition to biometrics collection services, centres will offer enquiry and assisted online lodgement services.

You can use your existing Requirement to provide personal identifiers (biometrics) letter to book and attend a biometrics collection appointment. If you have applied for your visa online, a copy of this letter is available in your ImmiAccount.

You must contact your local AVAC or ABCC to arrange an appointment. You can check the Department’s website for updated information on AVACs and ABCCs including contact information and opening times in your country see: Offices Outside Australia  

The Department is aware that you may not be able to provide biometrics in certain locations due to in-country COVID-19 restrictions. You do not need to contact the Department if:

·         the collection centre in your area being temporarily closed, or

·         lock-downs in your area that prevent you from travelling to a collection centre.

Important information on travel to Australia

Australia has strict travel restrictions in place to protect the health of the Australia community.

Unless you are travelling to Australia as part of the New Zealand safe travel zone, you must have an exemption to Australia’s travel restrictions before you travel. You may also be required to enter quarantine after you have arrived in Australia.

Check the Department of Home Affairs COVID-19 website for up to date information on travel restrictions:


Welcome to the website of the Migration Branch of the Australian Embassy in Belgrade. We are an overseas office of the Department of Home Affairs. We service clients who are usually resident in Serbia, North Macedonia, Montenegro, Romania, Bulgaria, Albania, Kosovo, Bosnia and Herzegovina, Slovenia, Russian Federation, Armenia, Belarus, Hungary, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan and Uzbekistan.

You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or was unsuccessful.


What's new?

The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. For more information visit the Department of Home Affairs' website.


Beware of Visa Scams

To avoid being scammed, you can check the Register of Migration Agents on the OMARA website, to receive the protections of an OMARA registered Migration Agent.

There are Australian registered migration agents working all around the world in countries such as India, the United Kingdom, China and New Zealand, just to name a few. These agents are subject to the same Code of Conduct, professional development and regulations as registered migration agents based in Australia. More information about Australia’s efforts to ensure the integrity of the migration advice profession is available at:

Immigration and Citizenship